Refund and Cancellation Policy

Starter and Business are recurring monthly subscriptions. The price and billing period are shown before checkout, and the subscription renews at the end of each billing period until it is canceled.

Purchases completed through Paddle Checkout are processed by Paddle as Merchant of Record. Paddle handles the payment transaction and related billing matters under its applicable buyer terms and policies.

A failed renewal may place a subscription in a past-due state while payment resolution is pending. ReportPlane does not treat browser checkout completion alone as authority to change access; signed billing status received from Paddle controls the effective plan.

You may cancel future renewal at any time using the subscription-management link provided in your Paddle receipt or confirmation email. You may also contact ReportPlane if you need help identifying or managing a subscription.

Unless a different effective date is required by applicable law or a separate written agreement, cancellation is scheduled for the end of the current paid billing period. No further renewal charge should be taken after the cancellation becomes effective.

When cancellation is scheduled for period end, paid ReportPlane access continues through the current paid period. When the cancellation becomes effective and Paddle reports the subscription as canceled, the workspace moves to the internal Free plan and its applicable limits.

Ending a paid plan does not, by itself, automatically delete workspace data. Continued storage, access, and deletion are subject to the Free plan limits, our Terms of Service, Privacy Policy, and any separate written agreement.

Refund requests are reviewed based on the circumstances of the purchase, product issue, usage, applicable Paddle policies, any written commercial terms, and applicable consumer law. Submitting a request does not guarantee a full or partial refund.

Because Paddle is the Merchant of Record for purchases completed through Paddle Checkout, approved refunds are processed through Paddle rather than paid directly by ReportPlane. You may start with the support link in your Paddle receipt, Paddle buyer support, or the ReportPlane contact form.

Nothing in this policy limits non-waivable statutory rights. Paddle's current Refund Policy may provide additional transaction-specific information.

Please report a duplicate, incorrect, or unrecognized charge promptly through the ReportPlane contact form or the support link in your Paddle receipt. Include the workspace name, billing email, charge date, amount, and Paddle transaction or receipt reference where available.

Do not send full card numbers, bank credentials, passwords, API keys, or other sensitive authentication information.

If possible, contact ReportPlane or Paddle before starting a chargeback so the charge can be identified and the issue can be investigated promptly. Paddle manages payment disputes for transactions it processes as Merchant of Record.

This request to contact support first does not restrict any lawful right to dispute a payment with a bank, card issuer, payment provider, or relevant authority.

Enterprise plans, custom pricing, invoicing, service commitments, and cancellation or refund terms may be governed by a signed order form or other written agreement. If that agreement conflicts with this policy, the written agreement controls to the extent of the conflict.

We may update this policy as ReportPlane, its billing arrangements, or applicable requirements change. The effective date at the top of this page identifies the current version. Transaction-specific rights remain subject to the terms and law applicable to that transaction.

For cancellation help, refund requests, or billing questions, use the ReportPlane contact form. For a Paddle-processed transaction, you may also use the support or subscription-management link in your Paddle receipt or confirmation email.